Integrated Care: What can we learn from health systems around the world?

It was standing room only for our event last week, with fantastic speakers Professor Mark Britnell and Lawrence Hamilton on lessons from Integrated health systems globally.

With fascinating insights from speakers and experienced audience members, we reflected on systems in the US, Singapore, Israel, Canada, India, Brazil, and the NHS, of course.

Key takeaways for the NHS (some of which are unsurprisingly familiar though still hard to reach):
✔️ Increasing trust between patients and physicians, particularly Primary Care – particularly the younger generation (18-44).
✔️ Increase the collaboration between Primary Care and specialities for the care continuum, while increasing the scope and capabilities of the Primary Care practitioners (not just GPs) and expand pharmacies to have more first patient contact.
✔️ Plan now for the impacts of an aging population (smaller workforce and fewer tax payers vs escalating health needs and costs) and use data/information to discover emerging need.
✔️ Embed prevention into pathways and models of care (including diagnostics) – reduce structural conjecture, talk about risk in terms of quality and financial.
✔️ Control the design of digital solutions with clinicians, not solely technologists – and fail fast, redesign, adapt and adopt – take risks with early solutions.
✔️ Drive behaviours with clinical outcome scorecards – motivate by results (not the number of empty beds).
✔️ Let’s act more like the insurance industry – complete pre-consultation questionnaires, avoid wasting clinic time filling in forms, increase valuable and personalised clinician contact time.
✔️ Re-order leadership/management priorities – improve how people lead, listen and learn with their teams.

Speaker slides are generously shared below. Thank you, Tim De Winter, for the excellent summary.

Many thanks to McKinsey & Company for their generous hosting and hospitality.